Terms of service
Updated March 12, 2024
SMS Opting In
By providing your mobile phone number, you consent to receive SMS communications from Zelene Head Spa. This includes appointment reminders, updates, and promotional messages about our services.
You will receive SMS messages related to:
Confirming and reminding you of upcoming appointments.
Informing you about changes or cancellations.
Sending marketing messages, including promotional offers.
Opt-Out Process
You can opt out of receiving SMS messages at any time. To stop receiving messages, reply "STOP" to any message you receive from us. After sending this reply, we will send a confirmation message to let you know you have been unsubscribed. You will not receive any further SMS messages unless you opt-in again.
Frequency of Messages
The frequency of messages may vary based on your appointment schedule or promotional campaigns. Typically, you will receive 1-5 messages per appointment for reminders and marketing unless otherwise specified by us.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier’s plan. Zelene Head Spa is not responsible for any charges incurred by you from your carrier.
Consent to Receive Marketing Messages
By providing your phone number and opting in to receive SMS communications, you also consent to receive marketing and promotional messages from us. These messages may include offers, discounts, and other information about our services. You can opt out of receiving marketing messages at any time by replying "STOP."
Appointment Reminders
You will receive SMS reminders for your upcoming appointments. If you no longer wish to receive these reminders, you can opt out by replying "STOP," though doing so may prevent you from receiving important updates about your appointments.
Limitation of Liability
Zelene Head Spa is not responsible for any delays or failures in the delivery of SMS messages, as delivery depends on your mobile carrier. While we strive to provide timely and accurate messages, external factors may affect the message delivery system.
Privacy Policy for SMS Appointment Reminders and Marketing
Information We Collect
We collect the following information when you sign up for SMS notifications:
Your mobile phone number.
Your consent to receive SMS messages.
Information about your appointments with Zelene Head Spa.
We do not collect any sensitive personal information beyond the details necessary to send you reminders and marketing messages.
How We Use Your Information
We use your phone number and appointment details for the following purposes:
To send appointment reminders and updates.
To notify you about promotions, offers, and events.
To facilitate communication regarding your appointments and interactions with Zelene Head Spa.
We will not share, sell, or lease your personal information to any third parties for marketing or any other purpose.
Data Storage and Security
We take the privacy of your data seriously and have implemented security measures to protect your information. We store your data in compliance with industry standards and take steps to prevent unauthorized access, alteration, or disclosure of your personal information.
Revoking Consent
You have the right to revoke your consent to receive SMS messages at any time. To opt out, reply "STOP" to any of our messages. Once you opt out, we will no longer send you SMS notifications unless you re-subscribe.
Third-Party Service Providers
We may use third-party service providers to send SMS messages on our behalf. These providers are contractually obligated to protect your information and only use it for the purposes we specify, such as sending SMS reminders and marketing messages.
Retention of Data
We retain your personal information for as long as necessary to provide our services to you, or as required by law. Once you opt out, your phone number may remain in our records for compliance and legal purposes, but we will no longer send you messages.
Your Rights
You have the right to:
Access the information we hold about you.
Request corrections to any incorrect information.
Request that we delete your personal information.
Revoke consent to receive marketing or reminder messages at any time.
To exercise these rights, please contact us at Zelene@zelenespa.com
Changes to this Policy
We reserve the right to modify these policies at any time. We will notify you of any significant changes by updating this page or through other appropriate methods.
By submitting this form and signing up for text, you consent to receive appointment reminders from Zelene Head Spa. Consent is not a condition of purchase. Msg & data rates may apply. Unsubscribe at any time by replying STOP Privacy Policy & Terms (addlink)
Services
Unfortunately, for all spa services we cannot accept any refund request, all services (including spa packages) purchased, booked or completed services are final and non-refundable. You may be able to exchange for another service of equal or less value if requested to exchange before 24 Hours of booked appointment. Services cannot be refunded because of concerns or expected results. We are committed to assisting our guest with all their concerns and shall advise for correction in post-treatment protocol and regimen to be followed. It may require a follow-up visit at the spa for free consultation.
Promotional or Special Offer Items
On Sale and Special offers items and services are non-refundable; any deposit for booking services is also non-refundable. Rescheduling of appointment can only be done at least 24 hours in advance.
Gift cards, Gift Certificates and Packages
We cannot refund on Gift Cards, Spa Gift Certificates, Spa Packages, On Sale or Special offers, all sales are final and non-refundable. Some services in Spa Gift Certificates or Spa Packages can be exchanged for other services.
MEMBERSHIP
Membership cannot be used in conjunction with any other promotional discounts.
Products
Unused and unopened products in the original package can be requested for exchange within 1 week with proof of purchase.
No Show / Same day Cancellation
All no-show appointments are charged a 100% services booked. Same day cancellations are charged a 50% services booked cancellation fee.
We reserve the right to refuse service to any customer.
We reserve the right to change our appointment policy at any time.
If you are not satisfied with our services please let us know within 48 hours after the service. We will not be responsible for any problem after 48 hours.
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