By providing your mobile phone number, you consent to receive SMS communications from Zelene Head Spa. This includes appointment reminders, updates, and promotional messages about our services.

You will receive SMS messages related to:

You can opt out of receiving SMS messages at any time. To stop receiving messages, reply "STOP" to any message you receive from us. After sending this reply, we will send a confirmation message to let you know you have been unsubscribed. You will not receive any further SMS messages unless you opt-in again.

The frequency of messages may vary based on your appointment schedule or promotional campaigns. Typically, you will receive 1-5 messages per appointment for reminders and marketing unless otherwise specified by us.

Standard message and data rates may apply depending on your mobile carrier’s plan. Zelene Head Spa is not responsible for any charges incurred by you from your carrier.

By providing your phone number and opting in to receive SMS communications, you also consent to receive marketing and promotional messages from us. These messages may include offers, discounts, and other information about our services. You can opt out of receiving marketing messages at any time by replying "STOP."

You will receive SMS reminders for your upcoming appointments. If you no longer wish to receive these reminders, you can opt out by replying "STOP," though doing so may prevent you from receiving important updates about your appointments.

Zelene Head Spa is not responsible for any delays or failures in the delivery of SMS messages, as delivery depends on your mobile carrier. While we strive to provide timely and accurate messages, external factors may affect the message delivery system.

We collect the following information when you sign up for SMS notifications:

We do not collect any sensitive personal information beyond the details necessary to send you reminders and marketing messages.

We use your phone number and appointment details for the following purposes:

We will not share, sell, or lease your personal information to any third parties for marketing or any other purpose.

We take the privacy of your data seriously and have implemented security measures to protect your information. We store your data in compliance with industry standards and take steps to prevent unauthorized access, alteration, or disclosure of your personal information.

You have the right to revoke your consent to receive SMS messages at any time. To opt out, reply "STOP" to any of our messages. Once you opt out, we will no longer send you SMS notifications unless you re-subscribe.

We may use third-party service providers to send SMS messages on our behalf. These providers are contractually obligated to protect your information and only use it for the purposes we specify, such as sending SMS reminders and marketing messages.

We retain your personal information for as long as necessary to provide our services to you, or as required by law. Once you opt out, your phone number may remain in our records for compliance and legal purposes, but we will no longer send you messages.

You have the right to:

To exercise these rights, please contact us at Zelene@zelenespa.com

We reserve the right to modify these policies at any time. We will notify you of any significant changes by updating this page or through other appropriate methods.

Unfortunately, for all spa services we cannot accept any refund request, all services (including spa packages) purchased, booked or completed services are final and non-refundable. You may be able to exchange for another service of equal or less value if requested to exchange before 24 Hours of booked appointment. Services cannot be refunded because of concerns or expected results. We are committed to assisting our guest with all their concerns and shall advise for correction in post-treatment protocol and regimen to be followed. It may require a follow-up visit at the spa for free consultation.

On Sale and Special offers items and services are non-refundable; any deposit for booking services is also non-refundable. Rescheduling of appointment can only be done at least 24 hours in advance.

We cannot refund on Gift Cards, Spa Gift Certificates, Spa Packages, On Sale or Special offers, all sales are final and non-refundable. Some services in Spa Gift Certificates or Spa Packages can be exchanged for other services.

Membership cannot be used in conjunction with any other promotional discounts.

Unused and unopened products in the original package can be requested for exchange within 1 week with proof of purchase.

All no-show appointments are charged a 100% services booked. Same day cancellations are charged a 50% services booked cancellation fee.